Text Message Consent & Opt-In/Opt-Out Policy

El Consultorio PLLC

At El Consultorio PLLC, we are committed to protecting your privacy and ensuring compliance with Colorado HIPAA standards for mental health communications. This policy outlines how we handle text messaging and your rights regarding opt-in and opt-out preferences.

HIPAA Compliance & Confidentiality

In accordance with the Health Insurance Portability and Accountability Act (HIPAA) and Colorado state laws, we take all necessary precautions to protect your personal health information (PHI). However, text messages are not considered a fully secure form of communication. By opting in to receive text messages from us, you acknowledge and accept this risk.

We will never share or disclose sensitive medical details via text. Our text messages may include:

Appointment reminders
Service updates
Billing notifications (payments and copays)
General administrative communication
Requests for scheduling or rescheduling

We will not send messages containing specific treatment details, clinical information, or psychotherapy notes.

Opt-In Process

By providing your phone number and consenting to receive text messages from El Consultorio PLLC, you agree to:

Allow us to send SMS messages related to scheduling, billing, and general office communication.
Understand that standard message and data rates may apply based on your mobile carrier’s plan.
Acknowledge that text messaging is not 100% secure, and you accept the potential risk.
Know that your consent is not required as a condition of receiving services.

Ways to Opt In:

Checking the opt-in box on our website or intake forms.
Replying "YES" to a confirmation text message.
Requesting enrollment in text messaging services during an appointment.

Opt-Out Process

You can opt out at any time if you no longer wish to receive text messages from us.

Ways to Opt Out:

Replying “STOP” to any text message you receive from us.
Contacting our office at 720-260-4115 to request removal from our SMS list.
Updating your communication preferences in your patient portal.

Important Notice About Opting Out:

If you opt out of receiving text messages, you may not receive important communications about:
✅ Upcoming appointments (reminders or scheduling changes)
✅ Billing, payments, and copay notifications
✅ Rescheduling and updates about your appointments

If you opt out and later wish to resume receiving messages, you must re-enroll by opting in again.

Your Rights & Colorado Privacy Protections

Under Colorado’s mental health privacy laws, you have the right to:

Access & control your communication preferences regarding your mental health services.
Request alternative communication methods (e.g., email, phone calls, or postal mail).
File a complaint if you believe your privacy rights have been violated.

For assistance, reply “HELP” to any message or contact us at:
📞 720-260-4115
📧 info@el-consultorio.com

By opting in, you confirm that you are the authorized user of the mobile number provided and understand the terms of this consent.

We value your privacy and appreciate your trust in El Consultorio PLLC!

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